Refund policy

Passes are one-time payments with no automatic renewal. If SQE Mock is not right for you, ask for a refund within 14 days.

Full refund

We refund the full price if you ask within 14 days of payment and have used no more than two AI-marked SQE2 tasks on that pass. SQE1 questions do not count. Use the contact page (choose "Refund request") with the email you paid with. We reply within two working days and refund to the original card through Stripe. Banks usually show it within 5 to 10 days.

After that

Once a pass has been used for more than two AI-marked tasks, or after 14 days, it is not refundable, because the AI marking has been provided. If something did not work, tell us anyway: we fix problems and can extend a pass.

Your consumer rights

This policy is in addition to your statutory rights. For UK customers, digital content must be as described, fit for purpose and of satisfactory quality, and you can ask for a repair, replacement or refund if it is not. Australian Consumer Law guarantees apply to customers in Australia.

What happens to your pass

When we refund a payment, the time and allowance from that payment are removed from your account. Your history and past feedback stay.